"; PhraseExpress - Technical Support

How may we assist you today?

First Aid

If you receive the error "pexkey.dll too old" on program launch, a software update or a re-installation over an existing PhraseExpress installation seem to have gone wrong.

Solution:
  1. Uninstall PhraseExpress (No worries. Phrases won't be deleted and you can keep your settings).
  2. Reboot computer. Don't miss this step.
  3. Reinstall PhraseExpress

The Variable Manager introduced in PhraseExpress v14 has been removed in PhraseExpress v15 to provide more functionality.

Info video

When the phrase file is loaded for the first time, PhraseExpress v15 converts your global variables into regular phrases, which are stored in a new phrase folder "Variables".

You can then drag these phrases into any phrase for use as before.

Benefits:
  • Previously, any user could modify or even delete the global variables without access rights restrictions. The earlier variables now stored as regular phrases can now be access restricted.
  • Variables can now also be restricted to certain programs.
  • The variables now stored as text blocks can be used with all other PhraseExpress functions (Search, Find and Replace, etc.)

If PhraseExpress prompts for a password and if you are 100% sure, that you never applied a password protection, either someone else entered a password or the phrase file may be corrupt.

In most cases, this can happen, if the computer has been reset, switched off or crashed while PhraseExpress was still busy writing the file.

Don't panic! PhraseExpress creates backups and you can easily restore previous versions of your phrase file.

To avoid this situation in the future:
  • Make sure, that PhraseExpress can finish writing all files when the program is shut-down.
  • Never switch off the computer while it is powering down.

Autotext replacements are suppressed if you press a specific hotkey directly after typing an autotext.

For example, the autotext "FBI" wouldn't be expanded to "Federal Bureau of Investigation" if you press the autotext suppression hotkey directly after entering the autotext. This gives you a case-by-case choice to have the autotext being executed as needed.

The (customizable) default hotkey is pressing 2x SHIFT. Unfortunately, it seems to be easily entered by accident.

Solution: Open PhraseExpress settings, switch to section "hotkeys" and select another hotkey or delete the hotkey association if you don't need this feature:

Phrases with WYSIWYG form controls contain the display resolution information (DPI) which may be incompatible for modern high-resolution displays.

Solution: You would need to re-create the WYSIWYG form elements to have them auto-adapt with your actual display resolution.